Frequently Asked Questions
I signed up, but I can't download anything?
Sometimes, customer’s paying with Paypal Express experience this problem. It’s typically a problem from the Paypal end where there are so many people using this service, it sometimes “Hiccups” and does not complete the order process.
Or, we know we’ve had this happen to us before, there was not enough funds in the Paypal account to cover the purchase.
If you attempt to sign up using your Paypal Express account, and you do not receive a confirmation email from us within a few minutes, chances are your order did not complete properly, and you should contact us.
Why is your membership fee so cheap?
Simply put, we’re answering JPII’s call for the New Evangelization! We want to help parents, teachers, and ministry workers in parishes and schools bring the light of Christ and the beauty and joy of the Catholic Faith to their children.
Don’t let the price fool you. We’re not here to get rich. We’re just here to help you teach.
Does my membership renew automatically?
If you do not select the “Auto Renew” option when registering, your account will not automatically renew itself.
You will receive a reminder email a few days before your subscription expires reminding you to renew for another 12Months if you so choose. If you did choose the Auto Renew option, you will be notified approximately seven (7) days before your membership will renew.
If you are a user on a School/Parish Membership account, the purchaser will receive a reminder e-mail.
How do I change my email?
How do I change my password?
Can I share my username and password?
No. Please do NOT share your username or password with others.
Please note, if you do attempt to share your username and password with others, the current user will be logged out. You will receive an error message when you try to download any files at that point indicating another user has logged in with your information.
Any user who logs into your account has the potential to “change” your username and password, cancel your membership, etc. An unauthorized change would result in you being locked out of the account that YOU paid for.
I'd like to submit a "Request a Resource."
If you would like to submit a Resource Request, meaning you have an idea for a printable or resource that you would like us to make for you, just click the Contact Us tab on the main menu bar from anywhere on the site.
Enter your name, email, and a description of the resource you would like.
Please try to describe your needs as best you can so that we understand what you are after. Include details such as the age group of your students and a “need it by” date. If we have any problems with your request, or we determine we will not be able to create it, we will get in touch with you and let you know.
Where can I see information about my membership?
Click the “My Account” button at the top of the Members Home page. This will take you to your membership page.
From there you can see your current membership status, your membership fee, etc.
You also have the option from this page to change your current password.You can view and print your past invoices from this page.
If you wish to cancel your paid membership, click the “Cancel Membership” tab.
Please remember that since this is a paid subscription to access digital downloads, we cannot refund any portion remaining on your Membership, since you would have had full access to the site and potentially downloaded files that you wanted only to cancel the account and attempt a refund.
What am I allowed to do with the things I download?
All of the content on this website is protected from re-use and publication by our existing copyrights. Violating these rights by reproducing the copy in print or online is a violation of these terms and will result in account suspension.
Your membership grants you the right to download the products as often as desired within your Membership period. For example, a 1-year membership entitles you to download the products an unlimited number of times within 1-year. If you renew your subscription, you are entitled to download the products for another year, as well as any and all new resources added to the site. Even after your membership expires, you may continue to use the products you have already downloaded. Thus, the products are not time-limited. These resources are “NOT” in the public domain. You agree not to redistribute, share, copy, modify, transfer, transmit, repackage, bundle, charge for or sell any of the materials from this site.
You may not claim intellectual or exclusive ownership to any of the products, modified or unmodified. All products are property of Thatresourcesite.com
In easier terms:
I’m a religious education teacher or homeschool teacher who has purchased a Personal Membership. I can download items from the website for me to use only in my classes. (I cannot give them to other teachers for them to use in their classes, share them online, or distribute in a group, etc.) Let’s say I downloaded a single prayer sheet and I have ten (10) students in my class; I can now make ten (10) prints or copies to give to my students.
I’m the DRE, principal, or administrator of a parish or school who has purchased the Parish/School Membership. I received a code that I can give to “ALL” of my teachers to allow them to create their “OWN” Free account on the site. They are allowed to download items from the website and make copies as required for their students to use in their classes. I’m still not allowed to share them online, or with others who are not part of the licensed parish or school who purchased the membership.
Terms and Service Agreement
I have a "Sponsorship Code", how do I use it?
If you have received a code from your DRE, Parish or School, please do the following to activate your FREE membership.
Go to the Membership Plan and Pricing Page, you will want to select the “Sponsored Membership” option.
On that page, you will see a link that says “Click here to enter your discount code.” Click that link to open a field where you will enter the code given to you, and click “Apply.”
Next, enter in your information to begin creating your account on the site. (Select a username and password etc.)
Be sure to click the “I agree to the terms of service,“ then click the “Submit and Confirm” button to complete your registration.
Now you are registered and can begin downloading materials!
How does the parish/School Membership work?
Basically, one member of a parish or school (typically the DRE, Parish Coordinator, or Administrative Head) would purchase the parish/school membership option. This would be the “Main” account.
They would create a username and password, fill in their information and payment information etc.
Once they’ve completed the subscription and payment process, an email is sent to the email address of that user.
In that email will be a “discount code“. You would then give that discount code to any or all of your CCD teachers or team members that you would like to have access to our site.
Each designated person then visits our site and selects the “Sponsored Membership” purchase option.
They enter the discount code you have provided them on that sign-up page as well as create their own username and password. Click the “Submit and Confirm” button and their own FREE account will be created for them with their own username and passwords.
All of your FREE member accounts will expire when your (main) membership expires, 12-months from purchase.
Since all of your teachers would have their own usernames, they can all be on the site at the same time if they wanted.
I tried to register, but I get an error message.
Sometimes, certain credit card providers block transactions for identity protection.
As our website is located in Canada, certain USA Credit Card providers may block these transactions from taking place as a protection to their customers. You may see the following error notice at the bottom of the registration page.
“Transaction cannot be processed”
This message does not mean you do not have available funds on your card; it’s just a very good identity protection mechanism provided by your credit card provider, (which is a good thing.)
You can do either of the following:
- Attempt to register with a different credit card.
- Select the “Check Out with PayPal” option. (You can still use your credit card this way, and you do not need to have a PayPal account, nor will a PayPal account be opened in your name. It just uses them as a Merchant Account.)
- You can contact us, and we can email an invoice to you. Please note: this option is still provided through a PayPal Merchant Account as well, so the above options apply again.