Frequently Asked Questions

If you don’t see an answer to your question, please Contact Us and we will help you.
Who is behind Thatresourcesite?

We have been producing and offering faith-based printables online since 2008. We are an online family ministry of a husband and wife team that is passionate about education, especially Religious Education! We love it so much that we have woven it into as many academic subjects as we can. This has made for some unique, interesting, and fun learning resources for CCD or Religious Education programs, traditional classrooms or home use.

What started out as a single worksheet for a CCD class grew into a resource collection that has made us one of the go-to websites for Catholic printables.

With over a decade of teaching experience, we are ready to share our resources and knowledge with you too.

 

Daryl and Kalei

Thatresourcesite.com

I signed up, but I can't download anything?

Sometimes, customer’s paying with Paypal Express experience this problem. It’s typically a problem from the Paypal end where there are so many people using this service, it sometimes “Hiccups” and does not complete the order process.

Or, we know we’ve had this happen to us before, there was not enough funds in the Paypal account to cover the purchase.

If you attempt to sign up using your Paypal Express account, and you do not receive a confirmation email from us within a few minutes, chances are your order did not complete properly, and you should contact us.

Get in touch with us

We’ll look into the problem and get back to you.

Why is your membership so cheap?

Simply put, we’re answering JPII’s call for the New Evangelization! We want to help parents, teachers, and ministry workers in parishes and schools bring the light of Christ and the beauty and joy of the Catholic Faith to their children.

 

Don’t let the price fool you. We’re not here to get rich. We’re just here to help you teach.

Level Price  
12 Month Personal Membership $19.95 now.
Membership expires after 1 Year.
Select
12 Month School or Parish Membership $39.95 now.
Membership expires after 1 Year.
Select
Sponsored Membership Free
Membership expires after 1 Year.
Select
How does the Parish/School Membership work?

Basically, one member of a parish or school (typically the DRE) would purchase the parish/school membership option. This would be the “Main” account.

 

They would create a username and password, fill in their information and payment information etc.

Once they’ve completed the subscription and payment process, an email will be sent to the email address of that user.

In that email will be a “discount code“. You would then give that discount code to all of your CCD teachers that you would like to have access to our site.

They then go to our site and select the “Sponsored Membership” option.

 

They enter the discount code you have provided them on that sign up page, create their own username and password. Click the “Submit and Confirm” button and their own FREE account will be created for them with their own username and passwords.

All of your FREE member accounts will expire when your (main) membership expires. 12 months from purchase.

Since all of your teachers would have their own usernames, they can all be on the site at the same time if they wanted.

Ready to Sign Up?

I have a Sponsorship Code, how do I use it?

If you have received a code from your DRE, Parish or School, please do the following to activate your FREE membership.

Go to the Membership Plan and Pricing Page, you will want to select the “Sponsored Membership” option.

On that page you will see a link that says “Click here to enter your discount code.” Click that link to open a field where you will enter the code given to you, and click “Apply”.

Next, enter in your information to begin creating your account on the site. (Select a username and password etc.)

Be sure to click the “I agree to the terms of service“, then click the “Submit and Confirm” button to complete your registration.

Now you are registered and can begin downloading!

 

Can I share my username?

No. Please do NOT share your username or password with others.

 

A Personal Membership License allows one user to create a unique username and password to be used exclusively by him/her. (one buyer, one account, one user)

A Parish/School Membership License allows a school, parish, or ministry organization to create a unique username and password and designate other selected users from their staff to access to our site under their license but with their own unique username and password. Each additional user creates their own unique username and password. (one buyer, one account, multiple users)

Please note, if you do attempt to share your username and password with others, the current user will be logged out. You will receive an error message when you try to download any files at that point indicating another user has logged on with your information. Any user who logs into your account has the potential to “change” your username and password, cancel your membership, etc. This would result in you being locked out of the account that YOU paid for.

Does my membership renew automatically?

Your account will not automatically renew itself. We thought it would be best to let our members decide at the end of their subscription period if they want to renew their membership or not.

You will receive a reminder email a few days before your subscription expires reminding you to renew for another 12 Months if you so choose.

If you are a user on a School/Parish Membership account, the purchaser will receive a reminder e-mail.

How do I change my email?
Once you access your account on our website you will be able to change your email. Login to your account, then click the “Profile” button at the top of the page. This will take you to your profile page. From here you can change your email preference, password, etc.
How do I change my password?
Once you access your account on our website you will be able to change your password. Login to your account, then click the “Profile” button at the top of the page. This will take you to your profile page. From here you can change your email preference, password, etc.
I am confused and lost. Where should I ask for clarifications?

You can drop your queries via our Contact Us form. We would be happy to get back to you with answers.

You can also chat with us directly online via our Chat Box. You will find a little hovering button at the bottom right hand corn of the page. Simply click it, fill in the prompts, and connect with us instantly. We try to make ourselves available as often as possible. If we are unavailable, you may leave us a message through the chat. The chat box feature may also be turned off, if desired. Simply click the hovering box, then click the “x” in the top right hand corner.

I’d like to submit a “Resource Request.”

If you would like to submit a Resource Request, meaning you have an idea for a printable or resource that you would like us to make for you, simply click the Contact Us tab on the main menu bar from anywhere in the site.

Enter your name, email, and a description of the resource you would like.

Please try to describe it as best you can, so we understand what you are after. Include details such as the age group of your students, and a “need it by” date. If we have any problems with it, or we determine we will not be able to create it, we will get in touch with you and let you know.

Where can I see information about my membership?

Click the “My Account” button at the top of the page. This will take you to your membership page.

From there you can see your current membership status, your membership fee, etc.

You also have the option from this page to change your current password.

You can view and print your past invoices from this page.

If you wish to cancel your paid membership, click the “Cancel Membership”tab.

Please remember, since this is a paid subscription to access digital downloads, we cannot refund any portion remaining on your Membership, since you would have had full access to the site and potentially downloaded files that you wanted only to cancel the account and attempt to be refunded.

Where is the download section? I cannot find it.
When you are logged in, the main menu at the top of the page changes and now shows a “Members Home” link. This where all of the downloads are maintained. You can also access resources by using the “Category Tree,” which can be found under the Members Home tab on the main menu.

Contact Us

If your question was not answered above, you can get in touch with us and we’ll help you.

About Us

We have been producing and offering faith-based printables online since 2008. We are a online family ministry that is passionate about education, especially Religious Education! We love it so much that we have woven it into as many academic subjects as we can. This has made for some unique, interesting, and fun learning resources for CCD or Religious Education programs, traditional classrooms or home use.

What started out as a single worksheet for a CCD class grew into a resource collection that has made us one of the go-to websites for Catholic printables.

With over a decade of teaching experience, we are ready to share our resources and knowledge with you too.

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